The room was brand-new and air-conditioned; I liked its views over the ocean. The bathroom was spotless and included a shower, hair dryers, and bath sheets. The pool was very clean, and I enjoyed having alcoholic drinks at the pool bar.

The hotel is perfectly clean. Excellent location in Puerto Plata next to the Mall. - Great staff at the buffet. - Easy transport to see the local sites.

The whole building is nice, at least on the outside, although not everywhere, I am talking about the Junior Suite where I booked. Good food and desserts. Good atmosphere. Good staff, attentive, polite, courteous, and if I keep going I won't finish.

I didn't like the fact that I booked a Junior Suite which turned out to be less than a normal room, with small beds, while the normal one in the other reservation was big beds, a good air that cooled down well, while the one in the Junior Suite was only fresh even though I put it at 16 degrees, and how is it possible that a supposed Junior Suite was next to a soda fountain and so on. It didn't really seem like a Junior Suite to me. If there was a room rating I would give it a zero, if it was by numbers. And I forgot, even if it's a small thing, I made a coffee in the morning to take back because I went out to the beach, and when I came back, they had emptied my coffee, and I didn't go with my two companions because they went out with me.

The rooms are large and clean

Nothing

This place offers air-conditioned, brand-new rooms, premium drinks, excellent customer service, a lobby bar.

The atmosphere was very nice. The audience very international.

The hotel offer is very limited.

To be able to have a pool area without noise. The unit in team that works personal part of the buffet area

I asked for a digestive and someone offered me Kalua, as it didn't arrive and time for my departure was approaching I stopped to look for it and someone told me that he wanted it and I told him and he answered very rudely that I would have to pay for it. I answered you excuse me but what I ask was because one of your companions has just offered it to me and as it did not arrive I had to come to look for it and it says to me then tell him that we do not have Additional kalua I do not know preoccupied in offering an alternative and it left my that they have then. That moment was humiliating and she answered me in front of other colleagues near the milkshake area and I felt treated like my stay had already expired. ATTE. Yinet Nuñez. (Daniel's wife)

Clean and great for families, the staff here is super patient. The room was neat and tidy, making my 4-night stay just perfect 😊 Everyone working here was friendly and always ready to help out.

The staff is very friendly and kind , the dancers are super , and excellent food ..

Staff around the facilities were great. Design of the resort and pools are beautiful.

Great stay yet the food lacked something to be desired. I was waiting to be Checked in for over an hour.

The rooms with air conditioning were great and the services provided were excellent during our stay.

You can enjoy a vegetarian breakfast with coffee and tea, and the service here is excellent.

Service in buffet restaurant could be better

Everyone was nice and they made you feel comfortable. The food was delicious and the service was great. Entertainment was fun and it was very clean.

None.

This hotel has the perfect location for beach access and the area is very cool. The staff provided excellent room service and car hire facilities. Other services like shops and laundry are also available. The room amenities were top notch, with a mini-bar and in-room safe being some of my favorites. The staff was great from the maids who provided us with friendly service to the spa and wellness centre providing massage, beauty treatments, and manicure/pedicure services. There was no shortage of entertainment with pools, table tennis, billiard tables, kayaking, boating. The restaurant provided buffet breakfast and bar service with paid films and flat-screen TV.

I would recommend this hotel to family and friends, it was a great experience and I enjoyed every aspect of my stay.